These Terms of Service govern your use of the website and any related services provided by us.
Last Modified: December 6, 2024
The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, the "Terms"), govern your access to and use of any Gen3 Tickets software, applications, products, and services (individually or collectively, the "Services") accessed through our website (the "Site") and any information, content, text, graphics, photos, or other materials uploaded, downloaded, purchased, or appearing on or through the Services (collectively referred to as "Content").
These terms of use are entered into by any person accessing or using the Services ("you," "yours," or the "users") and Gen3 Tickets Holdings Inc., a Delaware corporation ("Company," "we," or "us"). Any person accessing or using the Services on behalf of a company hereby represents that they have authority to bind such company and its affiliates to these Terms, and that these Terms are fully binding on them.
Please read these Terms carefully before you start to use the Services. By accessing or using the Services you are acknowledging that: (a) you have read and understood these Terms and the Privacy Policy and (b) you agree to comply with, and be legally bound by, these Terms and our Privacy Policy as they exist on the date of each such use or access. Our Privacy Policy can be found at https://reventapp.com/privacy, and is incorporated herein by reference.
If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.
The Services are offered and available to users who 18 years of age or older, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, or that are at least 13 years old and have obtained their parent's or legal guardian's express consent to use the Services. By using the Services, you represent and warrant that you are of legal age to form a binding contract with the Company, or that you have obtained your parent's or legal guardian's permission to do so. If you do not meet all of the age requirements, you must not access or use the Services. The Services are not intended for any children under the age of 13.
We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Services thereafter. If the revision, in our sole discretion, is material we will notify you through our website or through the email associated with your profile (if applicable). By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
We reserve the right to withdraw or amend the Services, and any part of the Site, in our sole discretion, without notice. We will not be liable if for any reason all or any part of our Services are unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or the entire website, to users, including registered users.
You are responsible for both:
While you can utilize our Services and review a range of information about events, as well as other materials relating to the event industry, without registering, to post information through our Services, purchase tickets, promote events, purchase advertising slots, and to obtain access to certain other materials or information from our Services, you must become a registered user. Our registration forms will specify the information which you must provide to enjoy the particular feature, and the information which you may, at your option, choose to provide or withhold. It is a condition of your use of the Services that all the information you provide to us is correct, current, and complete. We may request, without limitation, your legal name, address, email address, and telephone number(s). You agree that all information you provide to register with us is governed by our Privacy Policy https://reventapp.com/privacy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
User-generated content within the Service is structured into distinct sections known as "Workspaces."
There are two primary types of Workspaces on the Service:
Within the Service, users can operate across multiple Workspaces simultaneously. This means that a single account can access both the user's own Personal Workspace(s) and their employer's Organizational Workspace. Workspaces are distinct entities, and no Content can be linked between them (although Content can be transferred from one Workspace to another). Users also have the option to export their User Content from Workspaces for external use through our export tool, available on our online account management page.
Users joining an Organizational Workspace consent to the sharing of their Revent account data and User Content created within that Workspace with the respective Organization. This information may be accessed, modified, or removed by the Workspace owner or administrator. Additionally, users acknowledge and accept that by registering for Revent using an email address provided by an Organization ("Organization Email"), the Organization may have visibility into information related to any Workspace the user creates, administers, or participates in, including a roster of Workspace members, guests, and associated Content. The Organization may also possess the authority to manage the user's Workspace, assume control and ownership of any Workspace created or managed by the user, or remove the user from any Workspace they are a member of, along with any associated Content.
Users utilizing an Organizational Workspace must adhere to the policies of that Organization and any agreements they have established with said Organization. Organizational Workspaces are subject to the control of the respective Organization. Organization administrators may have the ability to access, disclose, restrict, or delete Content within the Organizational Workspace. They may also limit or terminate user access to the Organizational Workspace. If a user converts an existing Personal Workspace into an Organizational Workspace or transfers/share Content with an Organizational Workspace, their administrator(s) may prevent them from disassociating Content from the Organizational Workspace at a later date.
An Organization may (i) extend an invitation for you to use or grant permission for your use of their Organizational Workspace; and/or (ii) invite you to join the Service as their Organization User.
In accordance with the "Content" section of these Terms, if you contribute or post Content to an Organizational Workspace (referred to as "Organization Content"), ownership rights to such Organization Content belong exclusively to the Organization, as determined between you, Revent, and the respective Organization. This provision does not prevent you from entering into a separate agreement with the Organization regarding the ownership of Content.
Organizations have the authority to add and remove users from their Organizational Workspaces. Users authorized to utilize an Organizational Workspace of the Service by an Organization are designated as "Organization Users" during their usage of such Organization Workspace. If you obtained an Organization Subscription on behalf of your employer or organization, your employer or organization is considered the Organization, not you. The Organization has the ability to modify and reassign roles within the Organizational Workspace, including your role. If the Organization opts to replace you as the representative with ultimate authority for the Organizational Workspace, you agree to cooperate with us or the Organization to facilitate the transfer of authority to a new representative of the Organization.
When using an Organizational Workspace as an Organization User, you acknowledge that the Service, under these circumstances, serves as a workplace tool intended for business and organizational use, not for consumer purposes. To the fullest extent permissible by law, you hereby recognize and consent that consumer protection laws do not apply to the use of an Organizational Workspace as an Organization User.
Certain features of the Service, including Add-ons, are available through paid subscriptions ("Subscriptions"). Details regarding pricing and included features for Subscription Plans can be found here. "Subscription Fees" encompass all costs associated with your Subscription. Additional terms and conditions ("Supplementary Terms") may apply to your chosen Subscription.
You will be billed in advance on a recurring basis ("Billing Cycle"), which can be monthly or yearly. Regardless of the selected billing cycle, your account may be charged on a monthly basis.
Automatic Renewal: By agreeing to these terms, you authorize the automatic renewal of your Subscription at the end of each Billing Cycle. Your payment method will be automatically charged at the beginning of each new Subscription period for the applicable fees and taxes, following the same conditions as the previous Billing Cycle, unless you cancel your Subscription prior to the renewal date.
To process payments for your Subscription, a valid payment method (e.g., credit card) is required. You must provide accurate and complete billing information, including your full name, address, state, zip code, and valid payment details. By submitting this payment information, you grant authorization to Revent to charge all Subscription Fees incurred through your account to the designated payment method.
In the event of failed automatic billing, Revent may attempt to charge your credit card multiple times. If payment remains unsuccessful, Revent reserves the right, at its discretion, to cancel or downgrade your Subscription, potentially resulting in restricted access to certain paid features, your Workspace, or your Revent account.
You can cancel your Subscription through your online account management page or by contacting Revent customer support at [email protected] to communicate your intention to cancel.
When utilizing Revent's API for integration with external marketplaces, users acknowledge and agree to the following terms. Revent does not levy any fees on tickets sold through API connections, including transactions facilitated on third-party marketplaces. The assessment of fees associated with ticket sales on these platforms is subject to the terms and conditions established by the respective marketplace. Users are responsible for independently verifying the accuracy and completeness of event publishing on connected marketplaces. Revent assumes no liability for any issues or discrepancies related to event listings, ticket sales, or any other transactions conducted through these marketplaces. Any disputes arising from ticket purchases made via API marketplaces are the sole responsibility of the marketplace through which the transaction occurred, and users must address such matters directly with the relevant marketplace. Additionally, Revent does not retain or store users' API keys following integration. Users are responsible for securely managing and safeguarding their API keys to prevent unauthorized access or use. By accessing Revent's API and integrating with external marketplaces, users expressly agree to abide by these terms and conditions governing API connections as outlined herein.
The purchase of any tickets, advertising slots, or other products through the Site, including any refunds or exchanges, and the invoicing or receipt of payments will be processed by Stripe, a third party payment processor ("Stripe"). Payments processed or received by Stripe are subject to the terms of use and privacy policies of Stripe and are not accessible or controlled by the Company. Contact the event organizer to handle any refunds. The Company does not store any of your payment information, including credit card number, CVV, or expiration date. Concerns regarding payment processing or invoicing should be directed to Stripe. Processing or receiving your payment through Stripe is at your own risk, and you agree that the Company is not liable for any loss caused by any unauthorized use of credit cards or other methods of payment by Stripe in connection with your use of the Services. For additional information, we recommend that you review Stripe's privacy policy. In consideration of the services rendered, the company shall levy a service fee equivalent to 7% of the total transaction value at the point of checkout, payable by the purchaser.
If you wish to transfer tickets to an event you have purchased on the Site, please contact the event organizer of the event to arrange for ticket transfer. The Company is not responsible for fraudulent or incorrect ticket transfers, faulty printed or electronic tickets, or tickets that were illegally copied.
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Except with respect to your use of certain Services that provide for or facilitate commercial activities, you understand that the Site is for your personal and non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:
You must not:
The Company name, the terms Revent, the company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.
At all times when using or accessing the Services, you agree that:
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:
Additionally, you agree not to:
The Site may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Site. All User Contributions must comply with the Content Standards set out below.
Any User Contribution you post to the Site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Site, you grant us and our licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material.
Further, in connection with User Contributions you submit, post, or display on or through the Site, you affirm, represent, and warrant the following:
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:
We do not warrant the accuracy, completeness, or usefulness of information presented on or through the Site. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other User of the Site, or by anyone who may be informed of any of its contents.
This Site includes content provided by third parties, including materials provided by other users, event organizers, advertisers, sponsors, and service providers. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
The contents of our Services, and the Services in general, are intended strictly for the purposes of:
You represent and warrant that you understand, and agree, that the Company is not, will not be, and will not in any way be construed to be a party to any contract or agreement between any users of our Services regarding the provision of services at any event or engagement.
We do not employ any event organizers, advertisers, sponsors, or service providers, and we are not responsible for the conduct, whether online or offline, of any attendees, event organizers, advertisers, sponsors, or service providers, or other users of the Site or Services. Event organizers, advertisers, sponsors, or service providers are responsible for:
Event organizer, advertiser, sponsor, and service provider content is primarily user generated. We do not control or vet user-generated content for accuracy, and we do not assume and expressly disclaim any responsibility for the accuracy or reliability of any information provided by event organizers, advertisers, sponsors, or service providers on or off the Site. We do not assume and expressly disclaim any liability that may result from the use of information provided on our Site including, without limitation, the cancellation of an event.
We may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.
The owner of the Site is based in the State of Florida in the United States. We provide this Site for use only by persons located in the United States. We make no claims that the Site or any of its content is accessible or appropriate outside of the United States. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.
TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.
YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES.
By using this Site or our Services, you hereby represent, understand, and expressly agree to release and hold the Company (and the Company's officers, directors, shareholders, employees, parents, subsidiaries, other affiliates, successors, assignees, agents, representatives, advertisers, marketing partners, licensors, independent contractors, recruiters, and corporate partners) harmless from any claim or controversy that may arise out of: the actions or inactions of, or the relationship between, you and attendee, event organizer, advertiser, sponsor, service provider, or other user(s) of the Site.
All matters relating to the Site and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule.
At Company's sole discretion, it may require you to submit any disputes arising from these Terms of Use or use of the Site, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Delaware law.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
All feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: [email protected]
All feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: [email protected]